Privacy Policy

Last updated: August 15, 2026

1. Who we are

Fan Relay is a fan community platform that connects fans with the official pages of musicians, comedians, and content creators (“Entertainers”). The platform is operated by Brilliant Empire LLC and Fan Relay LLC (together, “Fan Relay,” “we,” “us,” or “our”), located at 539 W Commerce St, Dallas, TX 75208.

This Privacy Policy explains what information we collect when you use the Fan Relay websites, applications, and services (the “Service”), how we use and share it, and the choices you have. By using the Service you agree to this Policy and to our Terms of Service.

2. Information we collect

Information you provide.

  • Waitlist email: if you join the public waitlist at /signup, we store the email you submit, whether you said you are a Fan or a Public Figure, and send a confirmation message. You are only added after you confirm. We use that address for Fan Relay product updates. You can unsubscribe from those emails at any time.
  • Entertainer application: if you request an Official Page at /for-entertainers, we store your stage name, email, category, optional website, and confirmation status so we can review the request and contact you about creating a draft page.
  • Account information: your name or fan name, email address, password, home city, and optional profile photo when you create or update an account.
  • Phone number: if you choose to opt in to text messages (see Section 6).
  • Fan activity: the Entertainers you follow, your points and tier status, poll votes, event RSVPs, saved posts, reactions, city requests, and questions you submit.
  • Communications: messages you send us, such as support requests.

Information collected automatically.

  • Usage data: pages viewed, features used, and actions taken in the Service.
  • Device data: browser type, operating system, IP address, and general location derived from it.
  • Cookies and local storage: we use cookies to keep you signed in and browser storage to remember preferences and activity, such as saved posts and notification settings (see Section 8).

We do not knowingly collect precise geolocation, biometric data, or payment card numbers. Where tickets or merchandise are sold, those purchases are processed by third-party providers under their own privacy policies.

3. How we use information

  • Provide, operate, and secure the Service;
  • maintain your membership, points, tier status, rewards, RSVPs, and saved content;
  • deliver official updates, event announcements, polls, and exclusive content from the Entertainers you follow;
  • send transactional messages such as sign-in links, password resets, and account notices;
  • send optional notifications you opt in to, by email, SMS, or in-app channels;
  • respond to your questions and support requests;
  • understand how the Service is used so we can improve it, and protect against fraud, abuse, and security threats;
  • comply with legal obligations.

4. How information is shared

With Entertainers and their teams. Fan Relay exists so fans can join an Entertainer’s official community. When you join or follow an Entertainer’s page, information such as your fan name, email, tier, points, RSVPs, poll responses, city requests, and submitted questions is shared with that Entertainer and their authorized team so they can operate their fan community. As stated in the Service, your information is shared with the Entertainers whose communities you join — not with other Entertainers.

With service providers. We use vendors that help us run the Service (such as hosting, database, email delivery, and SMS delivery providers). They may process your information only to provide services to us.

For legal reasons. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, or property of fans, Entertainers, the public, or Fan Relay.

Business transfers. If Brilliant Empire LLC or Fan Relay LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any change in ownership or use of your personal information.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

5. Email communications

We send transactional emails necessary to operate your account (sign-in links, password resets, security notices). If you opt in, we may also send updates about the Entertainers you follow, such as new posts, event announcements, and rewards. You can opt out of non-essential emails at any time using the unsubscribe link in any marketing email or through your account settings. Transactional emails are sent as long as you have an account.

6. SMS / text messaging program

Where offered, you may opt in to receive text messages from Fan Relay about the Entertainers you follow — for example, official updates, event announcements, presale reminders, and reward notifications.

  • Consent: you will only receive SMS messages if you expressly opt in by providing your mobile number and agreeing to receive texts. Consent to receive SMS messages is not a condition of using the Service or of any purchase.
  • Message frequency varies based on the Entertainers you follow and your notification settings.
  • Message and data rates may apply. Check with your mobile carrier for details about your plan.
  • Opt out at any time by replying STOP to any message. After you opt out, you will receive one final message confirming your opt-out, and no further messages will be sent unless you opt in again.
  • Help: reply HELP to any message or contact us at the address in Section 13 for assistance.
  • No third-party marketing: your mobile number and SMS opt-in consent will not be shared with or sold to third parties or affiliates for their own marketing purposes. Mobile information is shared only with our SMS delivery provider as necessary to send the messages you requested.
  • Carriers: mobile carriers are not liable for delayed or undelivered messages.

An Entertainer’s “urgent” update status does not override your opt-out. If you have opted out of SMS, you will not receive texts regardless of how a post is labeled.

7. Points, polls, and fan submissions

Your poll votes, questions, city requests, and other submissions are visible to the relevant Entertainer’s authorized team. Private questions are not shown publicly to other fans. Aggregated, non-identifying information (such as total poll results or RSVP counts) may be shown to Entertainers and fans.

8. Cookies and local storage

We use strictly necessary cookies to authenticate you and keep your session active. We use browser local storage to remember preferences and activity on your device, such as saved posts, reactions, and notification settings. You can clear cookies and site data through your browser settings; doing so will sign you out and may reset locally stored preferences. We do not use third-party advertising cookies.

9. Data retention

We keep your information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or de-identify your personal information within a reasonable period, except where we must retain it to comply with legal obligations, resolve disputes, or enforce agreements.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including encrypted connections, hashed passwords, and role-based access controls that limit which team members can see fan data. No system is completely secure, so we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you as required by law.

11. Your rights and choices

Depending on where you live — including under the Texas Data Privacy and Security Act — you may have the right to:

  • know what personal information we hold about you;
  • access a copy of your personal information;
  • correct inaccurate information;
  • delete your personal information;
  • opt out of marketing communications (email unsubscribe links, SMS STOP, or account settings).

To exercise any of these rights, contact us using the details in Section 13. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

12. Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will delete it. Users under 18 should use the Service only with a parent or guardian’s consent, as described in our Terms of Service.

13. Contact us

For privacy questions, data requests, or SMS help, contact us at:

Brilliant Empire LLC / Fan Relay LLC
Attn: Privacy
539 W Commerce St
Dallas, TX 75208

14. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated Policy with a new “Last updated” date or by notifying you in the Service. Your continued use of the Service after changes take effect means the updated Policy applies to you.